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Automated repair tools

To fix many Internet, Wi-Fi, Optik TV and SmartHome Security issues, use our automated repair tools.

Contact Us

Need help with any of your TELUS services?

Sign in to the My TELUS app to get personalized support, interact with our chatbot for instant help and find self-serve options to pay bills, change plans, set up pre-authorized payments and more.

Help with account and billing

Get support for some of the most commonly asked for account and billing transactions.

Chat

TELUS Assist is our 24/7 virtual assistant that answers your questions instantly. If you still need help, TELUS Assist will direct you to a live agent.

Customer forum

Connect with the TELUS community and get answers from other customers on our forum, TELUS Neighbourhood.

Step-by-step device guides

Learn how to get the most out of your phone, tablet, smartwatch or Smart Hub with our how-to tutorials.

Order status

Here you can check the status of your Mobility order.

Network status

Here you can check for any network or service issues in your area.

Prefer to be social?

Contact us on Facebook Messenger for assistance.

Need help finding a deal?

Check our latest deals on Mobility, Internet and Home Solutions.

What else can I do online?

Search for helpful support articles across all product categories.

Log in to My TELUS

My TELUS is the best way to manage your account. View and pay your bills, check your data, change your plan, and more.

Resolve a concern

If you’ve already attempted to resolve your issue with our support team directly but still need further assistance, please view your additional options.

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